Rubbish Removal Roehampton Privacy Policy

This Privacy Policy explains how Rubbish Removal Roehampton collects, uses, stores, and protects personal data relating to our rubbish removal and associated services. It applies to all Rubbish Removal Roehampton customers and prospective customers within our service areas, including Roehampton and surrounding locations. By contacting us, requesting a quote, booking a service, or otherwise interacting with us, you acknowledge that you have read and understood this Privacy Policy.

Who We Are

Rubbish Removal Roehampton is a waste and rubbish removal service provider operating in Roehampton and nearby areas. We act as the data controller for the personal data we collect and process in connection with providing our services. This means we determine the purposes and means of processing your personal data.

Types Of Personal Data We Collect

We only collect personal data that is necessary for us to provide our services, manage our business, and meet our legal obligations. The categories of personal data we may collect include:

Contact details such as full name, address, email address, and telephone number.

Service information such as details of the property or site where rubbish is to be collected, access instructions, preferred dates and times for collections, and any specific service requests.

Billing and payment details such as payment method, partial card details where necessary for transaction verification, billing address, records of payments, and invoices.

Communication records such as emails, messages, phone call notes, and any feedback, complaints, or enquiries you submit to us.

Technical and usage information such as basic information about how you use our website or online booking forms, including the date and time of visits and pages viewed. Where applicable, this may involve the use of cookies or similar technologies, which we keep to a minimum and configure in line with data protection requirements.

How We Collect Your Data

We may collect personal data in the following ways:

Directly from you when you contact us by phone, email, contact form, or in person to request a quote, make a booking, or ask a question.

When you use our website or online tools, such as an enquiry or booking form, and voluntarily provide your information.

From third parties, such as payment providers who confirm that a payment has been made, or advertising and directory services that pass us your enquiry where you have requested to be contacted by a rubbish removal provider.

During service delivery, for example when our team records relevant information about the job for operational and safety reasons.

Lawful Basis For Processing Your Personal Data

We process your personal data only when we have a lawful basis under the UK GDPR and related data protection laws. The lawful bases we rely on include:

Contract. We process your data when it is necessary to take steps at your request before entering into a contract or to perform a contract with you, such as providing a quote, arranging and carrying out rubbish removal services, issuing invoices, and managing payments.

Legal obligation. We process certain data to comply with legal obligations, such as maintaining financial and tax records, complying with waste management and environmental regulations, and responding to lawful requests from public authorities.

Legitimate interests. We may process your data for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. This can include managing and improving our services, preventing fraud, keeping records of previous jobs, and handling customer queries and complaints.

Consent. Where we rely on your consent, such as for certain types of marketing communication, we will ask you for clear and explicit consent. You can withdraw your consent at any time, and we will stop processing that data for the relevant purpose.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide, manage, and deliver our rubbish removal and related services.

To process bookings, schedule collections, and manage on-site access and instructions.

To issue quotes, invoices, and receipts and to manage payment processing and refunds.

To communicate with you about your enquiries, bookings, changes to services, or service follow-up.

To handle complaints, disputes, and customer support matters.

To comply with our legal and regulatory obligations, including tax, accounting, and environmental regulations.

To manage our business operations, including record-keeping, analysis of service usage, and service improvement.

To send you limited and relevant marketing or service updates where this is lawful and you have not objected or have given consent where required.

Data Retention

We keep personal data only for as long as it is necessary for the purposes for which it was collected, including to meet any legal, accounting, or reporting requirements. The length of time we keep specific categories of data depends on factors such as the type of data, the service provided, and legal obligations.

As a general rule, we keep service and billing records for several years to comply with tax and accounting regulations and to maintain accurate business records. Correspondence relating to enquiries, complaints, or claims may be retained for a similar period in case of disputes or legal issues. When we no longer need your personal data, we will securely delete it or anonymise it so that it can no longer be linked back to you.

Data Sharing And Processors

We do not sell your personal data to third parties. We may share your personal data with trusted third parties who act as data processors on our behalf. These processors are only permitted to use your personal data in accordance with our instructions and are required to keep it secure.

Categories of processors may include:

Payment service providers that process card or online payments.

Accountants or bookkeeping providers who help us manage our financial records.

IT and hosting providers that support our email, website, and data storage systems.

Customer management or communication tools used to organise bookings and communications.

We may also share personal data with other third parties where required by law, such as regulators, law enforcement, or tax authorities, or where necessary to establish, exercise, or defend legal claims.

International Transfers

Where any of our service providers or systems are located outside the United Kingdom or the European Economic Area, we take appropriate steps to ensure that your personal data is afforded an equivalent level of protection. This may include using standard contractual clauses or relying on adequacy regulations recognised by the relevant authorities.

How We Protect Your Data

We implement technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include restricting access to personal data to staff and contractors who need it to perform their duties, using secure systems and passwords, and regularly reviewing our security procedures.

Your Data Protection Rights

As a data subject, you have a number of rights in relation to your personal data under the UK GDPR and related laws. These include:

The right of access. You can request a copy of the personal data we hold about you and certain information about how we process it.

The right to rectification. You can ask us to correct inaccurate or incomplete personal data.

The right to erasure. In some circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected and we are not required to retain it for legal reasons.

The right to restrict processing. You may ask us to limit how we use your data in certain situations, such as while we investigate a concern you have raised about its accuracy.

The right to object. You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including any direct marketing we may send.

The right to data portability. Where processing is based on consent or on a contract and is carried out by automated means, you can request that we provide your personal data in a structured, commonly used, and machine-readable format and, where technically feasible, transmit it to another controller.

Where we rely on consent to process your personal data, you may withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before you withdrew your consent.

How To Exercise Your Rights

If you wish to exercise any of your data protection rights or if you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the details provided on our website or in our customer correspondence. We may need to verify your identity before responding to your request to ensure that personal data is not disclosed to someone who is not entitled to receive it.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed. We would, however, appreciate the opportunity to address your concerns first, so please contact us in the first instance wherever possible.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, operational practices, or legal requirements. Any updated version will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.